The Best Suspension, and more!
The United States enters a new era in many aspects, especially the way companies look at the economy as it relates to their industry and individuals like yourself when considering how to spend your hard earned money. Factory Connection has been preparing for 2010 and beyond for over 20 years since its inception in 1988. Our Mission: to provide quality workmanship and the best suspension performance, products and customer/technical support resulting in The Best Suspension. PERIOD.
Factory Connection realizes there are many choices when choosing a suspension company. You should consider a number of variables when choosing the correct company for your suspension needs. This is why we focus on several key initiatives that will result in 1 common goal for you and us...The Best Suspension. PERIOD.
Experience/Testing – Factory Connection is a team of over 30 employees with over 150 years of suspension industry experience. Each individual’s creativity, knowledge and ideas are utilized to create the best working personalized suspension settings for each customer. The primary difference with Factory Connection suspension is… we look at the entire system design of the Forks, Shock and chassis in order to enhance qualities and eliminate original weaknesses.
Every setting is created off of countless hours of testing that encompasses input and effort from at least 5 of our technical team leaders. Most companies have 1, maybe 2 technicians creating settings. Factory Connection has 5 professionals with local, national, Canadian and world championships to their credit. The result is a suspension component that has been modified to provide you with the most consistent, controlled, predictable and confidence inspiring performance available in the marketplace.
Innovation/Re-design – The Research and Development department continued to pursue not only new and innovative ideas, but also to re-design and improve the performance products we offer. Factory Connection Fork and Shock springs continue to lead the industry in quality, consistency, fitment and performance.
Our R&D engineer and manufacturing managers have developed two new series of springs (ALS series Shock spring for 09 CRF450R & 09 KXF450, LLS series Fork springs for 09 CRF450) and re-designed virtually every model spring we make. Some of our Shock springs are now up to 13% lighter (290 grams) and we have durability tested up to 500,000 cycles when the OEM standard is 200,000 cycles.
Our Fork springs are designed specifically for your fork type and do NOT require any spacers like many of our competitor’s springs. Factory Connection designs our springs to meet high standards and they must pass 2 Quality Assurance inspections before we approve any production run.
Another excellent example is the
KTM/WP Reservoir Bladder kit. We innovated this product in 2000. In 2003 we changed the original 52mm model and designed it to work on the 2003
KTM’s. For 2009 we have re-designed to offer more volume which provides smoother action, cooler shock temperatures and less shock fade.
Customer Service – Our customers past, present and future are our #1 priority. Factory Connection’s mission is not only to meet, but to exceed your expectations. As each of us reflect back on the previous years, we are amazed at how many of our customers have also become our friends. The Factory Connection team culture is to treat you not just as a customer, but more importantly as an off-road motorcycling friend.
Turn Around Time – The majority of the year our suspension service turn around time is 1-2 business days. We enjoy riding and racing as much as you do. This is the reason we employ the most experienced technicians and customer service professionals in the industry. For those critical situations we offer expedited service. Call us to schedule guaranteed same day suspension service at no extra charge.
Thank you for considering and choosing us as your suspension company.
The Employees of Factory Connection
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Date Added: Jan 31, 2011
